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Family ConnectFamily Connect

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Guides to every part of Family Connect: your profile, the family tree, the Family Historian, stories, reunions and the tools administrators use.

17 guides, written in plain language.

New to Family Connect?

Watch Crystal Smith's 30-second welcome — the same hello every new family owner sees when their site is ready. Replay it any time.

Video library

All films
Welcome to Family ConnectA short welcome showing what your family site is and how to take your first steps.

Popular guides

EveryoneStarting a new family siteFor the relative buying a site: the two ways to begin, what you pay, what happens after payment and what the first weeks look like.
EveryoneGetting startedWhat Family Connect is, how you get an account, and how to find your way around.
Family membersYour GuideThe voice helper in the corner of every page: how things work, where to go, plain facts and a hand with your profile.
Family membersYour profileFilling in My Profile: photo, your place in the family record, work, contact details and privacy.
Family membersThe Family HistorianTalking with the historian in the Conversation Lounge: family stories, memories, and your family's conversation minutes.
EveryoneTroubleshooting and FAQCommon problems: sign-in, invitations, historian answers, uploads and who to contact.

Start here

Find your way in and get comfortable.

Family membersHelp that comes to youThe quiet offer of help when something is not going smoothly, and how to set how much of it you want.

Your family

Your profile, the people, and how everyone connects.

Family membersDirectory and family treeSearching relatives and businesses, filtering living or deceased, and walking the tree.
Family membersRelationships and interestsFinding how two relatives are connected, asking typed questions, and connecting with members.
Family membersMessagesWriting privately to relatives you are connected with, and controlling email notifications.
Family membersInviting relativesProposing an invitation as a member, what approval means, and tracking status.

Stories & conversation

Memories, voices, gatherings and the people who help.

Family membersBuilding your personaThe deeper story-capture journey: the guided interview, Tell My Story, voice banking, Persona Studio and publishing.
Family membersPreserving someone else's personaBuilding a persona for a relative who has died or has no account, gathering memories, and inviting outside contributors.
Family membersStories and artifactsUploading photos, documents, audio and video, choosing who sees each item, and how review works.
Family membersExpert HubShort guided conversations with Human Experts and AI Experts by voice or video.
Family membersReunion planningGathering feelings and dates, then RSVPs, committees, announcements, ideas and tasks.
Family membersFamily FundMaking a voluntary contribution, and what administrators can configure.

Signed-in members see more

Each guide shows what it covers to anyone. The step-by-step instructions are for family members, so sign in to read them in full.

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